buzzmo.
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CONTACT Mark Delsing
3255 Gresham Ln E
Aurora, IL 60504
(630) 236-9121
buzz@buzzmo.com
SUMMARY Web designer with extensive copywriting and project leadership expertise. Experience working in a number of different environments; from small start-up companies to international corporations. Strong writing, communication, organization, and analytical skills. Determined to seek out challenges and overcome them effectively and efficiently.
SKILLS
Languages CSS, XHTML/HTML, JavaScript, XML
Operating Systems Windows 3.1/9x/NT/2000/XP, MacOS (7.x - 9.x, MacOS X), Unix (FreeBSD)
Applications Dreamweaver, Photoshop, HomeSite, MS Office (Win/Mac), MS Project, BBEdit
SITES National Safety Council
NSC Emergency Care Instructor Portal
Publish or Perish
Chicago Park District MyCPDweb, CPD Intranet (links to portfolio)
PiXELS Digital (links to portfolio)
Ostriches On Line
Columbia University Interactive Arts & Sciences
RCNChicago InterFAQ technical support resource
EXPERIENCE
Nov 2003 - Present National Safety Council
E-Commerce Webmaster
Contributed design, development, content management, enterprise strategy, and project leadership to the National Safety Council Web communications team.
  • Redesigned look-and-feel of the Council’s primary Web site with a focus on usability and standards-compliance
  • Implemented and launched interactive portal site for safety instructors using open-source content-management solutions
  • Primary designer of HTML templates for email marketing campaigns and Council newsletters
  • Led projects for multiple Web site initiatives
  • Wrote copy for multiple Web site initiatives
  • Set policies and added to body of best practices for Web components
  • Implementation, design, and project leadership of company intranet
Jun 2003
- Aug 2003		 SM@RT Technologies
Consultant
Web design and development consultant for technical consulting agency primarily servicing City of Chicago organizations and contractors.

Chicago Park District, June 2003 - August 2003
  • Designed MyCPDweb, the Chicago Park District's Intranet portal site
  • MyCPDweb's components include: customizable employee directory, customizable document library, personal profile management, community forums, CPD program data entry, and weather and news RSS feeds
  • QA testing and design consultation on CPD public Web site
Mar 2003
- Jun 2003		 Pursued Java certificate at College of DuPage while seeking full-time employment.
Jul 2002
- Mar 2003		 Ostriches On Line
Webmaster
Responsible for design, advertising, and maintenance of multiple international e-commerce Web sites for the world's premiere ostrich farming and retail company.
  • Created and implemented complete re-design of primary e-commerce Web sites
  • Designed and maintained Web sites for the World Ostrich Association, the industry's leading professional organization
  • Designed companion Yahoo! Shopping site for primary business using RTML
  • Oversaw Web-based advertising efforts using Overture, Espotting, and Google AdWords keyword services
  • Administered phpbb Web forum
  • Designed and prepared graphics, logos, and product photos
Jan 2002
- Jul 2002		 Pursued Java certificate at College of DuPage while seeking full-time employment.
Oct 2000
- Dec 2001		 Cognitive Arts
Multimedia Designer
Implemented Web-based educational courseware intended for use in both corporate and university environments.
  • Integrated course content into Virtual University site using HTML, XML, JavaScript, and ColdFusion markup
  • Streamlined markup in existing course documents
  • Created template structures for use in the creation of new courses
  • Met with content-generation staff for needs assessment and implementation consultation
Jan 2000
- Oct 2000		 RCN Chicago (formerly EnterAct Corp.)
Training Advocate
Primary technical trainer for support, sales, and administrative staff in the Business Services Group.
  • Created new and revised existing technical training materials and curriculum
  • Facilitated comprehensive technical training for new and existing employees
  • Contributed to integration of 21st Century and RCN Corporation's training departments
Nov 1996
- Jan 2000		 EnterAct Corp., A 21st Century Telecom Company
Customer Operations Manager, Level 2 Technical Support, 1999 - 2000
Managed technical support staff of 10-12 employees at company call center.
  • Responsible for hiring, payroll, performance monitoring, and implementation of best practices
  • Led advance team charged with email server cluster migration
  • Served as postmaster for the enteract.com domain
Customer Service Manager, 1998 - 1999
Supervised customer service staff of 8-10 employees and was responsible for hiring decisions, payroll, performance monitoring, problem call escalation and training.
  • Created comprehensive printed and Web-based training resources for customer service and technical support staff
  • Served as postmaster for the enteract.com domain
Technical Support Representative, 1996 - 1998
Provided front-line technical support for a start-up Internet service provider.
  • Created comprehensive technical support Web site
  • Contributed to maintenance and troubleshooting of Unix-based shell accounts, Web hosting services, and mail services
  • Served as postmaster for the enteract.com domain
Oct 1994
- Nov 1996		 Learningsmith, Inc.
Computer Guru
Supervisor of in-store computer lab and software department.
  • Responsible for maintenance and upkeep of Wintel and Macintosh workstations
  • Primary contact for home office IT department
  • Managed and handled scheduling for staff of 6-8 sales reps
EDUCATION
College of DuPage,
Illinois		 Relevant coursework:
Programming Logic and Design
Introduction to Java
Applications in Java
JavaScript and Advanced HTML
Bard College,
New York		 B.A., English Literature, with a concentration in Creative Writing
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